What is Vitruvium?
Vitruvium partners with luxury brands to responsibly source no longer needed props and store furniture to give them new life in your home.

Where is the product on Vitruvium from?
We partner with a number of British brands to source no longer needed props and furniture.  We do not design or manufacture product ourselves.

What are Vitruvium products suitable for?
We source no longer needed props and furniture from luxury brand partners.  These items were originally commissioned or created for a brand partner's event, store, campaign or visual purpose and were not designed to fulfil a domestic interior or design function. That said, they are beautiful, unique design pieces that would suit a variety of functions in your home.

Where can I find information about the product I am interested in?
Each featured product will share some details about the item itself and where possible identify the brand and/or event it was used for.  If you would like any additional information about a particular item, the please email hello@vitruvium.uk and we will try our best to help.

How do I find out about delivery?
Our delivery costs and options may vary depending on the size, weight and destination of your chosen piece.  As each item is unique, estimated delivery costs are calculated at checkout and an email confirmation will be sent to you after payment.

How am I notified of order updates?
Once your purchase has gone through, we will send you an email confirmation followed by second email once your order has been despatched.  Should there be any delay in your order being despatched, we will contact you directly.

I have placed my order, what happens next?
Once you have purchased your piece, you will receive a confirmation email from us.  A follow-up email will be issued once your order has been despatched.  Please allow a minimum of one week before we make contact re delivery arrangements.

What payment methods does Vitruvium accept?
We accept all major credit cards, Apple pay, Google pay and Paypal

Is VAT included on Vitruvium items?
Currently not. Once Vitruvium is no longer exempt from paying VAT, the price you see quoted for your item will be inclusive of VAT.

How do I pay for delivery?
Delivery costs are calculated at checkout and are paid for when making payment for your item.

Can I return my item?
In the unfortunate event that you are unhappy with your purchase, then you can request to return your item up to 14 days after it was received. 

I want to return my item, what is the process?
To start a return, you can contact us at hello@vitruvium.uk including ‘Return my order’ in the subject line.  If your return is accepted, we’ll send you instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted. You are responsible for the return delivery costs. 

What do I do if my item is faulty?Should your chosen piece be damaged in transit, please inform us immediately at hello@vitruvium.uk including ‘Damaged item’ in the subject line so that we can assess the problem.  Should we find just cause for the damage, we will issue you a full refund including delivery costs. 

Please note that all our items have been pre-used and are not sold as new. Some items may show signs of wear and tear which are not considered to be ‘damaged’.  If a particular piece for sale is showing more than wear than tear, we will clearly state this within the product description.

Do I return my item to the brand directly?
Please do not send any returns to the brand from which we sourced the item.  While we partner with brands to help them repurpose their used props and furniture, all responsibility, liability and ownership is passed to us once we have taken them off their hands. Brands are not responsible for your chosen item.

How do I cancel my order?
If you change your mind or decide for whatever reason that you no longer want to receive you order, you can cancel your it by emailing us at hello@vitruvium.uk including ‘cancel my order’ in the subject line.  If your order has already been dispatched, then you will remain responsible for the delivery and return costs.  These are non-refundable. 

Why was my order was automatically cancelled?
If you have received an email to inform you that your order has been cancelled for whatever reason by us, you will receive a full and immediate refund including the cost of your delivery.

What is the Vitruvium Trade?
Vitruvium Trade is a program that we offer to those who work in the world of design and interiors.  If you would like to apply for a trade account, then please go to the Vitruvium Trade section on our website and complete an application form.

Who are your charity partners?
We work with two partners: environmental charity The Conservation Foundation and social enterprise, Wood that Works.  We have chosen these two partners not only for the wonderful work that they do, but for their aligned visions in sustainability. 

At times, we may also make contributions to our brand partners’ charitable foundations depending on our contractual agreement with each brand.

How much of the sale price do you give to charity?
We guarantee 20% of the sale price will be donated to our partners.

Can I choose which charity the donation goes to?
Unfortunately not, 20% of all sales are split equally between our two chosen partners.  We do love to hear from you however, and if you would like to nominate a charity for consideration for future partnership, then please email us at hello@vitruvium.uk